By purchasing products from House of Hackea, a trading name of Hackea Limited, you agree to hold harmless House of Hackea, its employees, agents, owners, contractors, third party vendors, and associates from any damage caused by the use of our products including but not limited to any fires, damaged caused by heat, wax stains, etc. You also agree to hold harmless, defend, and protect House of Hackea, from any claims by any insurance carrier arising from your misuse, either intentional or unintentional, of our products.
Burning candles create a fire hazard and should be used properly. You agree to never leave a burning candle unattended, to keep wick trimmed to 1/4 inch, to discontinue use when 1/2 inch of wax remains, to avoid burning the candle(s) in drafts, to keep all candles and wax products away from children, pets and flammable objects, and to burn the candle for no more than 3 hours at a time.
House of Hackea, agrees to provide customers with one (1) exchange per ordered product in the event the customer is unhappy with their purchase. Customers are responsible for returning the unused portion of the candle or reed diffuser at their expense and in exchange, House of Hackea, will ship, at our expense, a replacement product. Please read our full Refund Policy here
Candles are very hot and they can be dangerous if handled incorrectly. If you are distracted, tired or simply busy, please do not burn them till you can keep them in your sight at all times. If you begin to feel sleepy or plan to leave the room, please blow out the candle. Additionally, do keep a burning candle away from walls, drapes, plants or any other items in close proximity. None of our candles are edible so do not ingest them.
All product images and logo’s are copyright House of Hackea, and may not be used without written authorization. All other images used on this site are copyright protected by their respective rights holder. House of Hackea, offers our customers the ability to leave reviews about products on our site.
Customers agree that all reviews must adhere to generally acceptable language and content. We reserve the right to delete any review in which we find offensive.
We are always available to answer any questions or concerns you may have. If you do have any questions or issues, please contact us first directly before reviewing online. We will always try to make a situation right.
It is important to note that you burn your Soy Candles at your own risk and pay attention to your candles and reed diffusers. House of Hackea cannot be held responsible for fires, damage, injury or death caused by using our products irresponsibly.